Ember & Oak: Wood-Fired Seasonal Dining

The reservation and private-event inquiry forms drop every guest straight into the restaurant's CRM, tagged by occasion (date night, large party, private dining, dietary needs) so the host team can confirm tables and prep the kitchen.

Regulars sign into a branded Guest Portal to manage upcoming reservations, save dietary preferences and allergies, redeem loyalty rewards, buy gift cards, and book seasonal tasting events.

A searchable Help & FAQ panel slides in from the edge of every page. Answer the questions guests ask most — hours, parking, corkage, dress code, dietary accommodations, and private-dining minimums — before they ever pick up the phone.

A configured chat widget ships on the theme from day one. Logged-in portal guests are matched to their reservation history automatically, and after-hours messages convert to email follow-ups so your team can confirm bookings the next morning.